Customer Service

The Customer Service Department serves the City of Griffin and Spalding County for their utility needs. City of Griffin utilities offers electric (including residential, commercial and industrial), water, sewerage, and garbage pick-up services.

Contact us at: 770-229-6403

Utility Contract

Paying Your Bill

Customers may come inside to pay their bill, or use the convenient drive-thru. And now available Online Bill Pay

Choose Your Date


You must have your bill with you if you use the drive-thru.

There is also a drop box located on Solomon Street across from the Post Office for your convenience.

Please complete the Appointment Request Form if you would like to make an appointment to meet with a Customer Service Representative to discuss your utility account. A Customer Service Representative will respond to this request within the next 2 business days.

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Contact Numbers

Operator: 770-229-6400
Central Services: 770-229-6421
Customer Service: 770-229-6403
Environmental Hotline: 770-229-6625
Planning & Development: 770-233-4130
Police Department: 770-229-6450
Narcotics Tip Line: 678-692-0452
Public Works: 770-229-6603
For Power/Water Outages Call: 770-229-6406
National Human Trafficking Resource Center: 1-888-373-7888